social web

What’s Spanish For Shoes And Tweets Like A Canary?

by Kevin Singarayar on August 3, 2008

in Social Media

Zappos.com is an online shoe ven­dor with a rep­u­ta­tion, and an excel­lent one at that. With three-quarters of its sales stem­ming from repeat cus­tomers, you needn’t be bang­ing your head against the book­case to fig­ure out why that’s so — *hint* (its got noth­ing to do with shoes). But you already knew that, so let me just put it out there for the rest of us igloos — awe­some cus­tomer service.

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